Frequently Asked Questions
Click "Buy Now" and proceed through the checkout process. Shipping information will be on your invoice.
Package unit carefully with bubble wrap
Print and Fill Out our Repair Form
Ship your defective unit and include a prepaid return shipping label available here
If you decide to use a courier you MUST include a prepaid return shipping label. Sending a waybill alone will not work. We have had to pay the shipping charges on several occasions due to fraudulent accounts and because of this we will no longer ship to reciever account numbers. NO EXCEPTIONS.
Items sent without a prepaid return shipping label will be shipped back the following Monday using Canada Post COD service.
Q: Why is your shipping address not listed on the website?
A: Items have been shipped to us with no contact information and shipments have been delayed due to the owners being impossible to contact. Requiring the order to be placed in advance ensures that we will have the proper contact information for you, and it also ensures that the repair will not be delayed due to a billing issue.
Q: Where is my item and when will I recieve it?
A: If you followed the shipping instructions you will have the tracking number for your item, use it. Please do not call asking because we have no control over shipping times.
Q: Do I have to send you my instrument cluster for repair?
A: Yes. You do have to send us your instrument cluster for repair. If you live locally you have the option of dropping it off or you can wait while it is repaired.
Q: Do you work on older vehicles?
A: We only work on 2000 and newer models.
Q: How long does it take to repair and ship my gauge cluster back to me?
A: After we receive your cluster, it will be repaired and shipped within 24 hours in most cases.
Q: Where are you located?
A: We are located in Maple Ridge B.C. Canada.
Q: I see your company uses PayPal, can I pay with a credit card or do I have to have a PayPal account?
A: Yes, you can pay with a credit card through Paypal.
Q: Will my cluster odometer reading be the same after repairs or do I have to get my cluster re-programmed?
A: Your odometer reading will not change nor do you need any programming after the cluster repair.
Q: How long is the warranty?
A: We offer a one year warranty on materials and workmanship for most repairs unless otherwise noted on the items page. No mileage limitations. We cannot warranty components and circuitry unrelated to the specific repair of symptoms described on the items page. Light bulbs have a limited lifespan, and are excluded from this warranty coverage. Shipping fees for items being returned for testing are the responsibility of the customer.
Not all items can be repaired. If your item is not repairable, we will refund your payment (less shipping and a $50 bench fee) and ship it back to you.